Engineered Wood Flooring Grilles


Cape Cod Air Grilles
14 Atlantic Avenue
So. Yarmouth, MA 02664

Local: 508-394-8700
Toll Free: 800-547-2705
Fax: 508-394-7330




All Products
Manufactured in the USA

Interested in a custom size
wooden grille, vent or register?

Did you know we can
make grilles from your
pre-finished flooring?



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Home > Customer Service/Return Information
 

Customer Service/Return Information

We hope that our website has been beneficial to you. If you have any additional questions or would like to place an order please contact us at 1-800-547-2705 or email us at [email protected]. We look forward to doing business with you.

In stock items will be shipped immediately.
Most custom grilles will be shipped within 3 to 5 days.
Certain complex custom grilles will be shipped within 7 to 10 days.

BUSINESS HOURS:
Our business hours are Monday – Friday, 8:30 a.m. to 4:30 p.m. (Eastern Standard Time).

HOW TO ORDER:
To place an order, you can call us at:

Local: 508-394-8700
Toll Free: 800-547-2705

You may also order standard size grilles online. Custom size orders will have to be called in. You may fax us your order by printing the order form off our web page and faxing it to 1-508-394-7330.

ORDER FORM:
Click for printable order form. (pdf file)

FORMS OF PAYMENT:
We accept Visa, Mastercard and Discover. You may also pay by check.

SALES TAX:
We are required to collect a 6.25% sales tax for deliveries to Massachusetts only.

RETURNS:
Cape Cod Air Grilles’ workmanship is warranted for one year. Standard size grilles in Red Oak or White Oak can be returned within 30 days from date of purchase with prior approval from our company. THERE ARE NO RETURNS ON CUSTOM SIZE GRILLES OR GRILLES IN ANY WOOD SPECIES OTHER THAN WHITE OAK AND RED OAK.

IMPORTANT:
Cape Cod Air Grilles are strong and durable. Many customers ask if they can be walked on. If the grille is up to 6” wide in our standard sizes, they can be walked on with normal body weight. Any grille larger than 6” will need to be braced or supported underneath in order to avoid breakage.

Cape Cod Air Grilles is NOT RESPONSIBLE for any warping, buckling or cracking that may occur.  In order to protect your grilles and prevent warping or cracking, you MUST seal the grilles on each side and in between slots/squares PRIOR to installation.  Ask a flooring specialist for the proper paint, stain, or urethane product to use on your wood grilles, keeping in mind that if the wood grille absorbs any product unevenly or at different times, it can result in warping or cracking.

WOOD SPECIES AVAILABLE:
Click here for a list of wood species available for your grilles.